1. Common IT Requests
NetExtender (SSLSIN) Account Setup
Contact: KimY & Kelly
2FA Reset for Office 365 & NetExtender
Contact: Kelly (Office 365 MFA)
Contact: KimY (NetExtender 2FA)
Blocked External Emails
Check with KimY
Mailbox Full Issue
User to delete old emails, especially CC'd project emails
Contact Kelly to activate Online Archive if needed
Printing Issues
Printer Jam (SINPRT03): Run Stopspooler script
PDF Not Printing: Use X-Change Editor
Internship Student IT Access
Limited to Email & Teams (Browser Only)
No Network Drive Access (Use Teams for file sharing)
Monitor Not Working
Check power cable
Install Graphics Driver
OneDrive Sync Issues
Check if OneDrive is running
Unlink & Re-login to OneDrive
Windows/Office Deactivation (WFH Laptops)
Bring laptop to office for activation
Contact KimY for remote activation
Shared Folder Request for Client Use
Contact Kelly to create in Project Teams
2. IT Equipment & Purchasing
Vendors & Contacts
Quantum Consultancy Services Pte Ltd
Contact: Dawn Siah
Equipment: Dell Servers & SonicWall
Email: dawn.siah@qcs.com.sg | Phone: 9690 0254
Dynacore (Sim Lim Square)
Contact: Raja
Consumer Desktop & Laptop Orders
Phone: +65 9039 0467
Challengers / Shopee / Sim Lim
IT Accessories Ordering
3. Vendors - Technical Support Contacts
DELL Support: 1800 395 7932
Lenovo Support:
Call: 8008528100
WhatsApp: +65 6703 6821
Avaya IP Phone: Richard - 8488 8655
HP Desktop & Printer: 6272 5300
Out-of-Warranty Laptop Repair
Fssocom (Wei Jie) - Sim Lim Sq #03-41
Phone: +65 8790 3933
The PC Repair Shop (Jimmy) - Sim Lim Sq #04-18
Phone: +65 9682 8848
Fujifilm Printers
9065 Colour Printer (SN: 101171)
5070 B/W Printer (SN: 149671)
Phone: 6766 8888
Singtel Internet
Elite Plan: 1GB User Internet
Support: 1800 472 2580
Account Manager: Zhiying
Phone: +65 8128 8155
Email: tanzhiying@singtel.com
VMware SD-WAN (Velo-Cloud)
Citictel CPC
Site ID: 3842035181SIN
Support Emails:
sgp-eng@citictel-cpc.com
christine.chan@citictel-cpc.com
tc.help@citictel-cpc.com