Singapore Office IT Notes - Mind Map

1. Common IT Requests

• NetExtender (SSLSIN) Account Setup

  • Contact: KimY & Kelly

• 2FA Reset for Office 365 & NetExtender

  • Contact: Kelly (Office 365 MFA)

  • Contact: KimY (NetExtender 2FA)

• Blocked External Emails

  • Check with KimY

• Mailbox Full Issue

  • User to delete old emails, especially CC'd project emails

  • Contact Kelly to activate Online Archive if needed

• Printing Issues

  • Printer Jam (SINPRT03): Run Stopspooler script

  • PDF Not Printing: Use X-Change Editor

• Internship Student IT Access

  • Limited to Email & Teams (Browser Only)

  • No Network Drive Access (Use Teams for file sharing)

• Monitor Not Working

  • Check power cable

  • Install Graphics Driver

• OneDrive Sync Issues

  • Check if OneDrive is running

  • Unlink & Re-login to OneDrive

• Windows/Office Deactivation (WFH Laptops)

  • Bring laptop to office for activation

  • Contact KimY for remote activation

• Shared Folder Request for Client Use

  • Contact Kelly to create in Project Teams

2. IT Equipment & Purchasing

• Vendors & Contacts

  • Quantum Consultancy Services Pte Ltd

    • Contact: Dawn Siah

    • Equipment: Dell Servers & SonicWall

    • Email: dawn.siah@qcs.com.sg | Phone: 9690 0254

  • Dynacore (Sim Lim Square)

    • Contact: Raja

    • Consumer Desktop & Laptop Orders

    • Phone: +65 9039 0467

  • Challengers / Shopee / Sim Lim

    • IT Accessories Ordering

3. Vendors - Technical Support Contacts

• DELL Support: 1800 395 7932

• Lenovo Support:

  • Call: 8008528100

  • WhatsApp: +65 6703 6821

• Avaya IP Phone: Richard - 8488 8655

• HP Desktop & Printer: 6272 5300

• Out-of-Warranty Laptop Repair

  • Fssocom (Wei Jie) - Sim Lim Sq #03-41

    • Phone: +65 8790 3933

  • The PC Repair Shop (Jimmy) - Sim Lim Sq #04-18

    • Phone: +65 9682 8848

• Fujifilm Printers

  • 9065 Colour Printer (SN: 101171)

  • 5070 B/W Printer (SN: 149671)

  • Phone: 6766 8888

• Singtel Internet

  • Elite Plan: 1GB User Internet

  • Support: 1800 472 2580

  • Account Manager: Zhiying

    • Phone: +65 8128 8155

    • Email: tanzhiying@singtel.com

• VMware SD-WAN (Velo-Cloud)

  • Citictel CPC

  • Site ID: 3842035181SIN

  • Support Emails:

    • sgp-eng@citictel-cpc.com

    • christine.chan@citictel-cpc.com

    • tc.help@citictel-cpc.com